FAQ
Shipping
Domestic Shipping
Due to the current situation in Victoria and it's impact on Australia Post we recommend the Express Tracked Post shipping option for domestic customers (in Australia) but also offer:
-
Tracked Standard Post - $9.20
-
Express Tracked Post - $12.40
When Can I Expect My Order To Arrive?
Currently, our handling time before orders are shipped is approximately 1 day. Unfortunately we cannot guarantee delivery times - see the Australia Post website for delivery estimate:
https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
After we ship your order, you will be provided with a tracking number via e-mail.
You can track your order using the Australia Post website, linked below:
https://auspost.com.au/mypost/track/#/search
Measurements
Adult Regular Mask
Length: 21cm
Width: 13cm
Child Mask
Length:19cm
Width:10cm
Returns
Return Policy
As masks are a sanitary item, we will not except returns unless the item is faulty.
Damaged or Incorrect Items
Please email us on maskedenvy@gmail.com if your item is damaged or incorrect. We will help you with any issues as best we can.
Exchanges
We will not offer any exchanges for change of mind.
